Boston Medical Center

Team Lead -Medical Assistant

  • Boston Medical Center
  • Boston, MA 02118
  • 10 days ago

Job Description

Boston Medical Center (BMC) is more than a hospital.

It's a network of support and care that touches the lives of hundreds of thousands of people in need each year.

It is the largest and busiest provider of trauma and emergency services in New England.

Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England.

The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers.

Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Position: Team Lead

Department: Pediatrics

Schedule: Full Time Days

Essential Functions:

Perform Office Visit Planning/reviews EHR prior to the start of the session and is part of a pre-visit huddle with team members

Maintain a clean, orderly and safe environment for patients and visitors.

Ensures exam rooms are kept clean, organized, and fully stocked

Perform point-of-care testing and training of other staff members, clinical procedures, and assessments according to clinical standards and Health Center policies and procedures

Prepare patients for examinations, procedures, and treatments

Assist providers and nurses in the collection, processing, and tracking of forms

In collaboration with providers and the nurse manager, work with patient data to follow-up and track patient results

Meet compliance and regulatory standards

Participate in practice- and organization-wide training and quality improvement initiatives

Provide instruction, guidance, role modeling, and mentoring to Medical Assistants

Identify areas for improvement in workflows, systems, coverage, and continuity of care issues.

Effectively and appropriately communicates recommendations and suggestions to management

Assist nurse manager with staff scheduling, room assignments, and coverage.

Working under the guidance of the Nurse Manager, serves in a supervisory role of daily operations in clinic and resource to other staff, completing required paperwork, and training staff and students if needed.

Provide patient care (obtaining vital signs, ascertaining primary problem, preparing patient for provider visit.)

Assists with minor surgical procedures.

Demonstrates knowledge of aseptic technique and infection control.

Communicates effectively with other staff members and displays appropriate use of medical terminology.

In accordance with universal precautions, equip examination rooms, clean rooms, instruments and sterilize same, according to proper procedures.

Obtains information from hospital or lab as ordered by physician.

Sets up exam rooms for following day's operation, taking inventory and restocking supplies as needed.

Utilizes electronic health record system to enter, retrieve and document patient information, clinical tasks, communications, and physician orders accurately and efficiently.

Acts as a mentor and trainer to new employees.

Reports incidents, conflicts, environmental, building, and equipment deficiencies or abnormalities to Nurse Manager or other parties as required.

Monitors stock levels and supplies.

Orders items required for office operations.

Performs other duties, as assigned.

Must adhere to all of BMC's RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.

The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).



High School Diploma or GED

Graduate of Certified Medical Assistant Program


Certified Medical Assistant


High school diploma, G.E.D. or equivalent training and experience.

Documentation of completion of a Medical Assistant training program with certification preferred.

Minimum of 5 years' experience as a Medical Assistant in ambulatory care preferred.


CPR Certification preferred.

Bilingual skills English/Spanish preferred.

Prior computer operation experience, Ochin / Epic preferred.

Pleasant phone manners and professional appearance.

Must be physically qualified to accomplish moderate bending, stooping, lifting (up to 30 pounds).

When required, must be able to push, pull, and carry files/file boxes of moderate weight (20-30 pounds).


M-F 9-5.30p

Multilingual preferred

Req id: 19712

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