Boston Medical Center

Recovery Support Navigator - Project ASSERT

  • Boston Medical Center
  • Boston, MA 02118
  • 10 days ago

Job Description

Boston Medical Center (BMC) is more than a hospital.

It's a network of support and care that touches the lives of hundreds of thousands of people in need each year.

It is the largest and busiest provider of trauma and emergency services in New England.

Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England.

The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers.

Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Position: Recovery Support Navigator

Department: Project Assert

Schedule: Part Time 24 hours a week - Days/Evenings/Rotating Weekends

Under the supervision of the Project Assert Program Manager the recovery support navigator helps patients navigate systems , develops a service plan based on those identified needs, facilitates access to social service benefits and other internal and external resources, monitors the patient's progress, and advocates on behalf of the patient.

Responsible for documentation in the electronic medical record and complying with all data entry, data integrity, and data tracking requirements for BMC and funding agencies' contract monitoring reports as required

Addressing Needs

Monitors patients' progress via patient's level of functioning, adherence to treatment plans, recovery/relapse process and/or service needs.

Assists with medical insurance application process (guides prospective enrollees through completing application, obtaining documents, etc).

Ensures that patients have and maintain medical insurance coverage for engagement in care.

Assists with scheduling outpatient visits and follow-up as needed

Provides education, counsels, and supports clients.

Uses a variety of culturally, linguistically and educationally appropriate strategies, in a variety of settings.

Coordinates with Interpreter Services, as needed.

Develops and maintains strong relationships with the community and resources to ensure patient access.

Collaborates and coordinates with health care team members, including social work, to promote positive prevention, harm reduction.

2) Compliance and Contract reporting:

Documents patient encounters, resource development efforts, and other interventions for each patient, including date, time, and signature in the electronic medical record.

Complies with departmental, regulatory and contract requirements for documentation recording, and data collection, and submits department statistics and other records and reports within required time frames.

3) Meets hospital-wide standards in the following areas:

Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and privacy

Utilizes hospital's policies and standards as the basis for decision making and to support the hospital's mission and goals.

Follows established hospital infection control and safety procedures

4) Other Duties:

Coordinates and provides trainings for patient navigators and care coordinators at community health centers

Provides other administrative and special project assistance as required or assigned by Program Manager

Remains knowledgeable of and follows appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness.

Maintains competency in areas of responsibility to ensure quality of care.

Maintains strict protocols of all confidential or sensitive information

Attends hospital required and relevant training sessions or activities, as assigned by Program Manager

Promotes a positive and collaborative work environment supportive of the hospital's missions and goals.

Provides a link between the Adolescent and Young Adult Addiction Clinic and other hospital departments.

Adapts to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions as determined by Program Manager

Performs other duties assigned or as necessary.


Bachelor's degree (or equivalent) required.

Degree in social work, psychology or related human services field is highly preferred.

Associate's degree ( or equivalent combination of formal education and experience in community health ) plus a minimum of 1 - 2 years in healthcare is required.

A Bachelor of Science in Public Health, Biology, Psychology, Education, Social Work or an equivalent degree preferred.

May waive experience requirement for candidates with Bachelor's degree or higher.

Experience working in a health care setting required; preferably with adolescents/young adults and/or individuals with substance use disorders preferred.

Knowledge of community, social, and health resources, particularly substance use-related resources.

Empathic understanding of patients and skilled in performing multicultural needs assessments and developing concrete service plans.

Expertise in establishing working relationships with patients, their family, professionals, and the community, including the ability to collaborate with a multidisciplinary health care team.

Computer competency, inclusive of the ability to access and enter data.

Ability to work in a fast paced environment, inclusive of organizational skills, critical thinking, and problem solving abilities.

Effective verbal, written, and interpersonal communication skills to facilitate interactions with various members of the health care team, patients, and their families.

Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served, is preferred.

Demonstrated flexibility with client's priorities, evolving needs, and goals.

Sensitivity to ethnic, cultural, gender, and sexual orientation diversity; values; beliefs; and behaviors

Demonstrated critical thinking and problem solving ability.

Req id: 19693

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