Catholic Charities - Diocese of Trenton

IT Support Specialist

  • Catholic Charities - Diocese of Trenton
  • Township of Lawrence, NJ 08648
  • 16 days ago

Job Description

Description & Requirements

Help desk Support Specialist supports all aspects of network connectivity, hardware, software, and systems maintenance through the agency.

Configures, installs and maintains all agency computer-related equipment such as desktop computers, printers, switches, hubs, network interface, cabling, client for MS networks, and Internet connectivity.

Establishes and maintains user access to the agency networks, directories, files, MS Outlook Web Access, and Anasazi client information system.

Problem determination and resolution for all agency hardware and software issues.

Responds to the needs and questions of the agency-wide network users concerning network connectivity, file access, and the operation of various software packages.

Assist IT Manager with administrative and/or other duties of the IT department.

Requirements

College degree preferred; plus relevant 2-5 years experience.

Working knowledge of all MS Windows operating systems and MS Office.

Valid driver's license in good standing.

Ability to lift monitors, and computers, and work on a ladder to run the cabling.

Provide responsive support to end users on a variety of issues by identifying, researching, and resolving technical problems.

Manage staff call-backs and follow-ups to ensure problems are resolved, prioritize work, and escalate incidents second-level tier.

Remain current on all IT processes, procedures, and industry changes.

Ability to work with minimal supervision.

Excellent staff relations skills.

Candidate must work productively in a fast-paced and demanding environment and have experience supporting remote sites and remote users.

2-4 years of technical/network support experience with a strong ability to troubleshoot issues with applications, network interfaces, hardware, software, security, and system failures.

Strong technical aptitude with MS Windows 2000/XP, MS Office, MS Outlook, PC Hardware/Software, Network connectivity, Peripherals, and deployment of new equipment.

ABOUT THE ORGANIZATION: Catholic Charities, Diocese of Trenton is a faith-inspired non-profit organization, mission-driven, family-friendly, and passionate about services to our communities.

We offer a wide variety of exciting career opportunities in the areas of Direct Care, Clinical, Finance, Human Resources, IT, Marketing, Facilities, Transportation, and Nursing.

We offer competitive salaries and comprehensive benefit programs.

Catholic Charities is an Affirmative Action / Equal Opportunity Employer, fostering a diverse and inclusive environment for staff as well as for people seeking assistance.

To learn more about the agency, please visit our website at: www.catholiccharitiestrenton.org.

Job Type: Full-time

Pay: $40,900.00 per year

Benefits:

Dental insurance

Health insurance

Life insurance

Paid time off

Professional development assistance

Retirement plan

Vision insurance

Schedule:

8 hour shift

Day shift

Ability to commute/relocate:

Township of Lawrence, NJ 08648: Reliably commute or planning to relocate before starting work (Required)

Experience:

technical/network support: 2 years (Preferred)

Work Location: One location

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