BMI Hospitality Management

Hotel Guest Service Representative

  • BMI Hospitality Management
  • SeaTac, WA 98188
  • 14 days ago

Job Description

Do you want to work for a great company with competitive benefits and salary?

The Hampton Inn & Suites Seattle - Airport is looking to hire a friendly and professional Guest Services Representative.

If you think you'd be a great addition to our team, please apply!

Benefits:

Medical, dental, and vision offered after a qualification period

Employee rates at Hilton hotels worldwide

Competitive Bonus Structure

SeaTac Sick Pay

Vacation time accrued based on hours worked

Free Parking

Job Description:

Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction

Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities

Controls and records financial transactions a front desk

Maintains good customer relations by staying informed of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone

Maintains a friendly, cheerful, and courteous demeanor

Performs other duties as assigned, requested, or deemed necessary by management

Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations

Aids other associates and departments to contribute to the best overall performance of the department and the hotel

Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Open availability necessary - shifts may be mornings/days/evenings/overnight and any day of the week

Preferred Skills:

Strong Computer skills, including Microsoft Office

Ability to type 40+wpm

Able to learn new web applications

At least one year of experience in hotel customer service or accounting preferred

Strong work ethic

Able to stand for extended periods of time

Able to lift up-to 20 lbs.

Must be able to work weekends and holidays

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