Dell Technologies

Global Process Transformation Leader (USA Remote)

  • Dell Technologies
  • Round Rock, TX
  • 12 days ago

Job Description

Global Process Transformation Leader (Round Rock TX or Remote within the USA)

Join us as Process Transformation Leader for the Services organization of Dell Technologies, based in Round Rock TX or Remote-USA to do the best work of your career and make a profound social impact

If you are passionate and excited about driving Business Process Transformation and solving big strategic problems that demand excellent thought leadership & problem-solving capability, then look no further.

Being part of our Global Process Engineering team within Dell Technologies’ Services organization offers great opportunities and challenges focused on solving the most critical process design, improvement and engineering needs related to Services’ Digital Transformation.

You will have a great talented pool of peers who share the same passion and energy to solve large strategic problems to deliver the best product and services to Dell Technologies customers.

What you’ll love about this job

As Leader of Process Transformation, you will join the Global Process Engineering team for Dell Technologies Services, which is chartered to: Lead end to end design and engineering of all business processes enabling implementation of core IT platforms across the Services customer journey; Design Services processes that enable new consumption models across APEX, Telco, and Edge; Apply data science capabilities on digitalized processes to build predictive and proactive solutions; and Manage senior relationships with industry leading partners and suppliers in the area of advanced analytics, process digitization & digitalization, and decision science.

You will lead a high-energy, innovative, collaborative team responsible for:

Enabling modernization of business processes

Maximizing value of technology platforms capabilities

Harnessing data to deeply understand and improve our customer experiences

The leader in this role will own evaluating our processes, redefining the experience, and overseeing the end to end lifecycle of Digital solutions to ensure they are generating value across the Customer Support value chain.

This leader will work closely with Engineering, Operations, User Experience and Product teams to identify new process capabilities, determine trade-offs and prioritization, and incrementally deliver solutions for easy, intelligent, and integrated experiences, across Dell Technology Services (DTS) Customer Support modernization priorities

You will

Create vision, grow, and guide the team to reengineer and launch best in class digital processes across DTS core priorities; Create an automation-first culture

Develop deep understanding of the E2E customer journeys and connection points of Dell’s Support services processes and policies, driving modernized processes enabling Customer Support transformation

Build and maintain effective, influential partnerships with DT Services leadership, key cross functional leaders, and other strategically aligned teams; Proactively identify alignment areas with highly complex or critical convergence interdependencies; Communicate and collaborate effectively with key internal and external stakeholders through transparency and partnership

Define and drive cross-functional initiatives that integrate strategy, process, technology, and people further enabling an easy, integrated, and intelligent experience for customers and team members; Provide leadership in developing standards and best practices for Intelligent Process Automation;

Define best practices for driving digital process solutions leveraging Data Science and AI to deliver Automated and Personalized Experiences

Lead multi-discipline, high performing teams distributed across remote locations effectively.

Build, manage, develop and mentor a team of Product managers and Business Analysts

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table.

Here’s what we are looking for with this role:

Essential Requirements

12-15+ years of related experience with a Bachelor’s degree or comparable experience plus education, with successful people leadership experience; experience to include:

Deep experience and knowledge across Business Process Design, Automation and Data Science techniques, and applying them to solve business problems

Proven experience as a Digital Solutions leader with a growth mindset and leading a global function; Working experience leading Digital Solution Design, Business Process Reengineering and Product Management

Strong organization and inspirational leadership experience; Strategic and also detail oriented, with a proven ability to inspire teams to build creative and effective solutions to complex problems, balancing immediate and long-term needs; Successful track record of building and leading high-performing teams

Expert storytelling and persuasive, executive presentation skills and experience; including excellent interpersonal communication skills with a proven ability to foster communication and collaboration across departments and across team members with a wide range of skill sets, using a variety of approaches, and creating strong relationships built on trust

Desired Requirements

Master’s degree in Business, Industrial Engineering, Information Systems or any other related quantitative field

Hands on experience driving Process modernization, process intelligence and designing to-be processes; Experience in Process Digitization and Mining tools (Celonis, ARIS, etc.) and knowledge of Data Science techniques and methodologies

Experience in Enterprise Customer Support organization, ideally supporting a global organization with a broad portfolio of solutions across as-a-service, platform, software and hardware solutions

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow.

Our company is made up of more than 150,000 people, located in over 180 locations around the world.

We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life.

We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there.

We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era.

Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Dell will not tolerate discrimination or harassment based on any of these characteristics.

Dell encourages applicants of all ages.

Read the full Employment Opportunity Policy here.

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