BMI Hospitality Management

Front Desk Agent

  • BMI Hospitality Management
  • Seattle, WA 98109
  • 22 days ago

Job Description

The Holiday Inn Seattle Downtown is looking for an energetic, customer service oriented Guest Service Representative to join our team.


If you are looking for a rewarding career with a fast-growing company, please apply.

The ideal candidate will likely have at least 1 year of experience in a hotel front office guest service environment, can demonstrate initiative and be someone who has a reputation for delivering great service.

In return, the Holiday Inn will give you a competitive salary and an excellent benefits package, as well as opportunities to learn new skills and grow your career.

You'll not only be working with one of the world's iconic hotel brands, but also with a great team.

Job Description:

Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction

Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities

Controls and records financial transactions a front desk

Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone

Maintains a friendly, cheerful, and courteous demeanor at all times

Performs other duties as assigned, requested, or deemed necessary by management

Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations

Aids other associates and departments to contribute to the best overall performance of the department and the hotel

Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Preferred Skills:

Strong Computer skills, including Microsoft Office

Ability to type 40+wpm

Able to learn new web applications

At least one year of experience in hotel customer service or accounting preferred

Strong work ethic

Able to stand for extended periods of time

Able to lift up-to 20 lbs.

Must be able to work weekends and holidays


Medical, dental, and vision offered following qualification period

Competitive performance bonuses; possible $400+ in slow months, much more in busy summer months

Seattle Paid Safe Sick Leave

Vacation time accrued based on hours worked

Free parking

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