Primary Purpose: Support the management and duties of store operations to meet financial and sales goals.
Build associate and customer relations and promote a strong culture in support of Food Lion Strategy.
Maintain solid communications with the management team, all associates in the store and throughout the organization.
Duties and Responsibilities: * Manage the Deli Bakery Department, including hiring, training and developing department associates * Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports * Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation * Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy * Support the achievement of budgeted financial and operating results * Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers * Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations * Control store expenses through proper ordering, care for supplies and equipment * Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems * Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained * Ensure Deli Bakery schedules are written to provide extraordinary customer service at all times * Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Deli Bakery * Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines * Observe and correct all unsafe conditions that could cause associate or customer accidents * Record and report all associate and customer accidents in accordance with established Food Lion procedures * Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses * Ensure that all advertising and sales promotion materials applicable to the Deli Bakery are properly utilized * Ensure compliance with local, state and federal regulations * Adhere to all company guidelines, policies and standard practices * Maintain security standards * Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses * Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales * Perform all other duties as assigned RequirementsQualifications: * A high school graduate or equivalent preferred * Ability to lead and manage a team * Strong understanding of store operations and merchandising techniques preferred * Excellent interpersonal, organizational, communication and customer service skills * Ability and willingness to learn multiple tasks and technical requirements of the job * Ability to use technical information to solve problems * Must meet minimum age requirements to perform specific job functions * Must be able to meet the physical requirements of the position, with or without reasonable accommodations * Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation Physical Requirements: * Ability to use computers and other communication systems required to perform job functions * Ability to push or pull up to 2000 pounds using a pallet jack * Bend and lift products weighing up to 15 lbs.
continuously, 25 lbs.
frequently, and 50 lbs.
on occasion * Pull or push up to 75 lbs.
on occasion * Stand 100% of the time, frequently walking short distances * Be able to handle a variety of substances associated with cleaning and packaging materials * Perform repetitive hand and arm motions * Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level * Meet established volume activity standards for the position * Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a timeJob Type: Full-timePay: $17.00 - $24.00 per hourEducation:High school or equivalent (Preferred)Experience:Restaurant Experience: 1 year (Preferred)License/Certification:Driver's License (Preferred)Work Location: One location
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